Your well-being comes first

On Kelaghor Responsible Gaming —
Keep it fun, Stick to Your Limits

Gaming isn't just about winning — it should be a healthy part of your entertainment. At Kelaghor, we believe responsible play means staying in control, knowing your limits, and seeking help when you need it.

🛡️
⏱️
Time Limit
💰
Budget Control
🚫
Self-Exclusion
🤝
Support Services
🔒 18+ Verification
📊 Spend Limit
⏸️ Break / Exclusion Options
💬 24/7 Support

What does responsible play mean?

Responsible gaming is a mindset where you treat gaming as entertainment — not as a source of income or a way to solve problems. At Kelaghor, responsible gaming means you decide for yourself how much time and money you spend.

We want every member to be able to play sustainably over the long term. That's why Kelaghor provides a range of protective tools you can use at any time.

Remember — winning and losing are both part of gaming. Chasing losses with more bets is never the right call. Kelaghor is always here to support you.

Kelaghor is strictly for adults (18+). We enforce rigorous age verification, and access by minors is completely prohibited.

Healthy Gaming Index
Playing within your budget 92%
Limit Set 78%
Take regular breaks 85%
See it as entertainment 96%

* Based on information voluntarily provided by Kelaghor members

Our Protection Tools

Kelaghor's Responsible Gaming Features, Built for You

Set Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, it cannot be increased before the specified period ends — it's the most effective way to protect your budget.

Session Time Limit

Decide how long you want to play before you start. When time's up, Kelaghor will automatically remind you. It's one of the most effective ways to prevent excessive play.

Cooling-Off Period

Need a short break? Set a cooling-off period from 24 hours up to 30 days. You won't be able to log in during this time — a great way to clear your head.

Self-Exclusion

If you feel your gaming is getting out of control, self-exclude immediately. Options range from 6 months to a permanent account closure. This takes effect right away.

Loss Limit

Set a limit on how much you can lose in a day or a week. Once you hit that limit, Kelaghor will automatically end your session.

Reality Check

Pop-up notifications are sent at regular intervals to remind you how long you've been playing and how much you've lost. This helps you stay aware.

How to Set Your Limits

1
Log In to Your Account

Log in to your Kelaghor account and go to "Account Settings". All your protection tools are available there.

2
Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option in your Settings.

3
Choose your preferred limit

Deposit, session, loss, or self-exclusion — choose what you need and set your limit.

4
Confirm

You'll receive a confirmation message once your limit is set. Lowering a limit takes effect immediately; increasing one is subject to a cooling-off period.

5
Get in Touch if You Need Help

For any issues, reach us via 24/7 live chat or at support@kelaghor.com.

Quick Limit-Setting Tools
Daily Deposit Limit

Set a maximum daily deposit amount. Once you reach the limit, deposits will be paused until the next day.

Session Time Limit

Set how long you want to play in a single session. You'll be automatically logged out when the time is up.

Permanent Account Closure

If you'd like to close your account permanently, let our support team know. We'll complete the process within 24 hours.

Recognise the Warning Signs

Check the signs below to see whether gaming may be becoming a problem. If several of them sound familiar, it's worth seeking help.

  • Chasing losses by coming back again and again
  • Neglecting family or work because of gaming
  • Regularly spending over budget
  • Feeling restless or irritable when you're not playing
  • Tried to stop gaming but couldn't
  • Lying or hiding the fact that you're playing
  • It's affecting your sleep, eating, or health
  • Taking on debt or dipping into savings to fund your gaming

If any of the above signs apply to you, reach out for help now. It's not a weakness — it takes courage to look after yourself.

Healthy Gaming Tips

💡

Set your budget first

Before each session, decide on a set amount you're comfortable losing — and play with the mindset that it's okay if that money is gone.

⏰

Track your time

Decide on a daily time limit for gaming and stick to it. Use a clock or set an alarm.

🧘

Don't play when you're in a bad mood

Avoid gaming when you're angry, upset, or stressed. It's harder to make sound decisions when you're in that headspace.

🎯

Never treat a win as a guarantee

Gaming is always a game of chance. There's no guarantee of winning, so stay calm when you lose.

Check yourself

How healthy are your gaming habits? Answer the questions below

1. Did you deposit more than your budget last month?

No, never
Sometimes
Yes, often
Great job! You have your budget under control.
Stay cautious. Use Kelaghor's deposit limits.

2. Do you chase your losses by placing more bets after a loss?

No
Sometimes
Often
Great mindset! That's what responsible gaming looks like.
This is a dangerous habit. Set a loss limit and speak to our support team.

3. Have you been skipping family time or work to play?

Never
Once or twice
Yes, several times
Excellent! You're maintaining a healthy balance.
This is an important warning sign. Take a cooling-off period and reach out for support.

FAQ

Your responsible gaming questions, answered

Yes. Any balance remaining in your account at the time of self-exclusion can be withdrawn. You'll have the opportunity to clear your balance before the process is finalized.

Yes, limit reductions take effect immediately. However, a 7-day cooling-off period applies when increasing your limits. This helps protect you from overspending in the heat of the moment.

You may miss some promotions during a cooling-off period — but your wellbeing matters far more than any bonus. There will be new offers waiting when you're ready to return.

Yes. A trusted family member can contact Kelaghor support and, with your consent, have your account restricted or closed. We welcome family involvement.

For a fixed-term self-exclusion, you may apply to reinstate your account through support once the period ends. Permanent exclusion cannot be reversed. We always proceed with caution when reviewing such requests.

Contact Kelaghor's 24/7 live chat support or email support@kelaghor.com. Our trained support team will assess your situation and provide the right help — in complete confidence.

Kelaghor's Commitment

Kelaghor is more than just a gaming platform. We want every member to play in a way that's healthy, happy, and responsible. That's why we commit to:

  • We will never encourage minors to participate in gaming
  • Responsible gaming tools will always be free and easy to access
  • If you request self-exclusion, we'll action it immediately without any hesitation
  • We'll proactively offer support if we notice signs of problem gaming
  • We will never present gaming as a solution to personal problems
  • We'll regularly update and improve our responsible gaming policy
🤝

Need Help?

You're not alone. Kelaghor's support team is always here for you — ready to help with complete confidentiality and zero judgment.

Live Chat Support

Active 24 hours, 7 days a week

Email Support

Support@kelaghor.com

🎮

Play Responsibly — Enjoy the Experience

Join Kelaghor and make use of responsible gaming tools from day one. Set your limits, stick to your budget, and keep gaming what it should be — entertainment.

⚖️
Balance is the key
Fun + Responsibility = Healthy Gaming
বাংলা