Your name, mobile number, payment details — this page clearly explains how everything is stored, who can access it, and how it's kept secure.
The Core Pillars of kelaghor's Privacy Protection
Every transaction and piece of personal information you share is protected by bank-grade 256-bit SSL encryption — completely unreadable to any third party.
Kelaghor never sells your personal data to third parties. Your data is used solely to serve you.
Your password is stored in hashed form. No Kelaghor employee can ever view your password.
Data is shared only where necessary for payment processing or legal compliance — and you're always informed when it is.
All Kelaghor data is stored on firewall-protected servers, monitored around the clock by a dedicated 24/7 security team.
You can request the deletion of your personal data at any time. We will fulfill the request within the specified timeframe.
Kelaghor's Privacy Policy ("Policy") applies to all information you provide on this platform. By using kelaghor, you agree to this Policy.
Kelaghor is a trusted online gaming platform. We believe that protecting your personal information is not just a legal requirement — it's our ethical responsibility. This Privacy Policy clearly outlines what data we collect, why we collect it, where it is stored, and what rights you have.
This Policy applies to kelaghor's website, mobile app, and all services. It remains in effect whenever you register, make a deposit, play a game, or contact support.
Our privacy policy is built in line with GDPR and international data protection best practices. Every section is written in plain language so you can easily understand it.
Kelaghor collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
| Data Type | Example | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At Registration |
| Financial Information | Mobile Pay/Nagad number, transaction history | On Deposits & Withdrawals |
| Device Information | IP address, browser, device type | At every login |
| Gaming Information | Betting history, win/loss records | During Gameplay |
We never store your full bank card number or CVV. Payment details are transmitted exclusively through encrypted channels at the moment of the transaction.
Kelaghor uses your information only for the purposes listed below, each with its own distinct legal basis:
Our Commitment: Your information will never be shared with third parties for advertising purposes without your consent.
Kelaghor shares data only under strictly controlled circumstances. Below is a clear breakdown of who data may be shared with, why, and to what extent:
No partner or business associate of Kelaghor may use your data for direct marketing. All third parties are contractually bound to maintain confidentiality.
Kelaghor never sells, rents, or trades your data. This is a strict policy we uphold without exception, regardless of any business consideration.
Kelaghor uses cookies to enhance your experience. Cookies are small files stored in your browser.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Kelaghor does not retain your data longer than necessary. Below are the retention periods for each type of data:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account + 5 years |
| Transaction Records | 7 Years (Legal Requirement) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 Years |
| Support Conversations | 2 years |
| Marketing Cookies | 90 days or until consent is withdrawn |
Once the specified retention period expires, data is securely deleted or anonymized.
Kelaghor respects your data rights. You may exercise any of the following rights at any time:
You can view the personal information we hold about you at any time, simply upon request.
If any of your information is incorrect, request a correction and we'll update it promptly.
Request deletion of data beyond legal retention limits after your account is closed.
You can ask us to stop using your data for specific purposes.
You can request your data in a portable format.
You can opt out of promotional emails or messages at any time.
To exercise any of your rights, email us at support@kelaghor.com or reach out via live chat. We will respond within 30 days.
Kelaghor strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.
Age is verified at registration. If we are notified that a minor has created an account, that account will be closed immediately and all collected data will be deleted.
If you are aware that a minor is using Kelaghor, please notify us immediately at support@kelaghor.com.
Kelaghor reserves the right to update this Privacy Policy as needed. When significant changes are made, we will:
Continued use of the platform after any changes indicates your acceptance of the updated Policy. If you do not agree, you may request that your account be closed.
For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:
We take all privacy-related complaints seriously and aim to respond within 30 business days.
You are safe at Kelaghor. We are committed to protecting your privacy — and that's not just a promise, it's reflected in every system and process we operate.
How Your Data Is Kept Secure