Kelaghor's Terms & Conditions — Complete & Transparent

These terms and conditions ("Terms") apply to the Kelaghor platform and all its services. Kelaghor is an online gaming and betting platform operated for users in Bangladesh.

These terms and conditions are written in Bengali. If any part is difficult to understand, please contact Kelaghor's customer support team — they'll be happy to explain it in plain language.

Kelaghor reserves the right to modify these terms at any time. Any changes will be communicated via email or an in-platform notification. Continued use of the platform after changes take effect will be considered your acceptance of the updated terms.

To open an account on Kelaghor, you must meet the following requirements:

• You must be at least 18 years old.
• You may only register one account — if multiple accounts are found under the same person, all of them will be closed.
• All information provided at the time of registration must be truthful and accurate.
• The mobile number and banking details associated with your account must be registered in your own name.
• Opening or managing an account on behalf of someone else is strictly prohibited.

After registration, Kelaghor may request identity verification (KYC) at any time. You may be required to submit a national ID or passport along with a selfie.

Kelaghor accepts payments via Mobile Pay, Nagad, Rocket, and Bank Transfer. All transactions are secured with SSL encryption.

KYC verification must be completed before making a withdrawal. First-time withdrawals may require additional verification, which is typically completed within 24 hours.

Deposits from or withdrawals to third-party accounts are strictly prohibited. Any violation of this rule will result in the transaction being cancelled and the account suspended.

Kelaghor offers a variety of bonuses and promotions. Each bonus comes with its own terms, which must be read before accepting.

• Welcome Bonus: Get up to 50% bonus on your first deposit, up to a maximum of ৳5,000. This bonus is available once only.
• Wagering requirement: Bonus amounts typically require a 10x to 30x turnover (each offer will specify its own requirement).
• Duration: Any bonus not used within 30 days will be automatically forfeited.
• Referral Bonus: Refer a friend and both of you get a bonus — but the referred person must be a genuinely new member.

Kelaghor believes bonuses are meant to enhance your enjoyment, not to trap you. If you have any questions about bonus terms, contact support right away.

All games on Kelaghor use internationally certified Random Number Generator (RNG) systems. This means every game outcome is completely random and impartial — no external interference is possible.

• If a technical error occurs during a game, that round will be considered void and all bets will be refunded.
• If a game is left incomplete due to a network issue, Kelaghor will determine the outcome based on server logs.
• No bet in cricket or other Sports Betting will be settled until the official result has been announced.
• If a game is suspended or abandoned, the outcome will be determined in accordance with the applicable rules.

In any dispute regarding game outcomes on Kelaghor, the server log records will be treated as the final and definitive proof.

The following activities are strictly prohibited on the Kelaghor platform:

• Using the platform for money laundering or any other illegal financial transactions.
• Using hacking, bots, or any manual or automated system to gain an unfair advantage in games.
• Operating multiple accounts from the same device or IP address.
• Accessing or using another person's account.
• Bonus abuse or system manipulation.
• Attempting a cyberattack against the platform.
• Threatening, harassing, or insulting other members.

Kelaghor may suspend or close an account without prior notice in the following circumstances:

• Violation of the terms and conditions.
• If fraud or suspicious activity is detected.
• False information is found during KYC verification.
• If you are found to be involved in prohibited activities.
• By order of a court or law enforcement authority.

You may close your account at any time by contacting support. Make sure to withdraw any remaining balance before closing your account.

Kelaghor believes gaming is for fun — not a guaranteed way to make money. That's why we encourage all members to play responsibly.

The following features are available on Kelaghor:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cool-Off Feature: Take a short break from playing (anywhere from 24 hours up to 30 days).
• Self-Exclusion: You can exclude yourself from the platform for an extended period.
• Reality Check: Periodic reminders showing how long you've been playing.

If you're experiencing any issues related to gaming, visit our Responsible Play page directly or get in touch with support.

Kelaghor takes the protection of your personal information extremely seriously. Under our privacy policy:

• Your information will never be sold to third parties.
• Information may be shared with third parties only as required for payment processing and legal obligations.
• Your password is stored in encrypted form — not even Kelaghor staff can view it.
• You may request to view or delete your data at any time.

For more details, visit our Privacy Policy Read the page.

Kelaghor reserves the right to update these terms and conditions as needed. You will be notified at least 7 days in advance of any significant changes.

For any questions or complaints regarding the terms and conditions:

• Email: support@kelaghor.com
• Live Chat: Live Chat directly on the platform (available 24/7)